TY  - BOOK
TI  - Banking services and the consumer: a report : volume 37 
T2  - National Consumer Council
SN  - 9780415751643
U1  - 332.1/7/0941 
PY  - 2014///
CY  - New Jersey
PB  - Routledge
KW  - Banks and banking
KW  - Customer services
KW  - Great Britain
N1  - Includes bibliographical references
N2  - This report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer, saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank executor and trustee work - all from a consumer perspective. It is based on the findings of two surveys of consumer attitudes to banking services and evidence from the banks and building societies themselves
UR  - https://uowd.box.com/s/by5s136tzpldve1nb6pq1lp34ssidrh2
ER  -