Benchmarking and performance management :  contributions to theory and application / 
edited by Professor Mohamed Zairi 
 - Keighley :  European Centre for Best Practice Management,  2009. 
 - 878 p. :  ill. ;  21 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781906993016 
<br/><br/><label>Nat. Bib. No.: </label>GBB0E4331  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)<br/>Performance--Evaluation<br/>Organizational effectiveness
<br/><br/><label>Dewey Class. No.: </label>658.4013