Conduct risk management : using the behavioural lens to protect your board and your business
Roger Miles
- UK : Kogan Page Ltd., c2017.
- xi, 292 p. : ill., ; 23 cm.
Chapter - 01: Time for a fresh approach;Chapter - 02: Behavioural science sets regulators thinking...;Chapter - 03: The onset of financial conduct regulation;Chapter - 04: Why regulators had to change direction;Chapter - 05: The roots of misconduct;Chapter - 06: The politics of prosecution;Chapter - 07: Establishing what your 'good behaviour looks like';Chapter - 08: The 'behavioural lens', Part 1;Chapter - 09: The 'behavioural lens', Part 2;Chapter - 10: Looking back, looking ahead;
Gives financial service providers the practical tools they need to understand the hidden drivers of behaviour, de-bias their customer offering and so avoid fines and imprisonment under the conduct regime.
9780749478612
Financial institutions--Risk management BUSINESS & ECONOMICS / Finance