Execution excellence : making strategy work using the balanced scorecard /
Sanjiv Anand
- Hoboken : Wiley, c2016
- xvii, 270 p. : ill. ; 25 cm.
Includes index.
Machine generated contents note: I.The Real World of Strategy 1.The Global Business Environment in Today's Flat World: News Flows Faster than Water! So Where Do We Go from Here? What Does That Mean? 2.The Evolving Role of Strategy: Is Strategy Dead? Blue-Sky Strategy Back-to-Basics Strategy 3.Strategy Formulation: Building a Strategy that Works External Assessment Internal Assessment 4.Strategy Execution: It's All About the Implementation 5.The Business Planning Process: Don't Let the Process Overrun You Ownership II.Introducing the Balanced Scorecard 6.Introducing the Balanced Scorecard: Circa 1992 and Still Going Strong History Basic BSC Framework Design Implementation Cascades Individual BSC Using the BSC to Formulate Strategy 7.Challenges in Implementing the Balanced Scorecard Successfully: Time to Put on a Helmet! General Challenges Design Challenges Implementation Challenges Contents note continued: III.Challenges in Balanced Scorecard Design 8.Designing the Strategy Map: Keep It Lite Introduction Design Methodology Strategy Map Design Components Impact of Industry Customization and Support Functions on Strategy Map Design Strategy Map Design for Nonprofit and Government Organizations The Concept of the Linkage Model Designing a Lite Version of a Strategy Map for Board Reporting: Strategic Themes 9.Defining Objectives: The Wordsmith's Challenge The Bad Way The Good Way Customer Objectives 10.Picking Owners: Four Executives Don't Run a Company Owning the Formulation Owning the Execution How Does Ownership Really Work in a BSC Meeting? BSC Ownership versus Individual Performance Measures 11.The Art of Measurement: Lead, Lag, and How Many Are Enough Financial and Non-financial Measures Lead and Lag Measures Strategic versus Non-strategic Measures Financial Measures Contents note continued: Customer Measures Internal Perspective Learning and Growth Measures Measurement Formulas Data Sources What about Missing Data Sources? How Many Are Enough? 12.Units and Frequency of Measurement: Stay Honest Units of Measurement Key Milestone Indicators (KMS) Decimals Frequency of Measurement 13.Target Setting: Actionable or Aspirational? Target Intensity How Many Targets to Set of Each Kind? Target-Setting Benchmarks Target Calculation 14.Initiative Alignment: Are You Overrun with Projects? 15.Designing Cascades: Top Down or Bottom Up The Next Level Cascade: Functional Organization Multi-divisional Structures and Cascades 16.Aligning Individual and Enterprise Performance: Unlocking Human Capital The Right Way Measures Cascading Weights and Measures Bands IV.Challenges in Implementation Contents note continued: 17.Selecting the Right Balanced Scorecard Coordinator: Not the Audit Team, Please! The BSC Coordinator Cascade Coordinators 18.Get Ready for the First Reporting: Sixty Days to Lift-Off! Timelines The Accuracy of a Measure You Missed the Start of the Year 19.How Should the First Meeting Run? And How Frequently? Deck Pre-distribution BSC Coordinator's Role The Discussion The Discussion on Initiatives Meeting Closure What about the Cascade Scorecard Meetings? Conclusion 20.What About Scorecard Automation? Mobile and Dynamic Scorecards The Excuse to Automate When to Automate? Components of BSC Automation The Automation Process: The Data Challenge Benefits of BSC Automation 21.What Happens After a Meeting? Making Sure the Traction Lasts the Whole Month Circulation of Post-meeting Deck Follow-up Action Contents note continued: Complaining Ensure Cascade Alignment Initiative Action An Unfortunate Case Study: Blowing Up a $5 Billion Company 22.The Communication Challenge: It's Like Keys to the Executive Washroom An Unfortunate Case Study: Paper on the Walls Start at the Design Stage At the Reporting Stage Board Reporting Using It to Build a Training Agenda 23.What Happens If Performance Does Not Improve? Patience and Speed Go Together It's Not a Formula 1 Car What If There is No Cause and Effect? Too Many Reds The CEO Is Not Pushing the Agenda The Ownership of the Strategy Is Wrongly Placed 24.Running a Best-in-Class Project Management Office: You Can't Do It without a Command Center Everything Is a Project The Evolving Landscape of Project and Program Management The Program Manager's Role An Effective PMO PMO Knowledge Areas PMO Process Groups PMO Maturity Levels PMO Types and Approaches Contents note continued: Critical Success Factors to Set Up an Effective PMO Linking the PMO to Strategy through the Balanced Scorecard 25.Oops. The Strategy Has Changed: What Happens Now? Midyear Strategy Change Annual Strategy Review V.Conclusion 26.Conclusion Make Your Strategy Positive Execution Is about Focus Focus and Measurement Stay on Track Youth Matters Gray Hair Matters.
"A hands-on guidebook for making your strategy work with effective Balanced Scorecard design, deployment, and maintenance Execution Excellence is the practitioner's guide to real-world implementation. Designed by a Balanced Scorecard (BSC) thought leader with 30 years of experience and over 300 global implementations under his belt across a range of industry sectors, this guide gives you a hands-on framework for putting the BSC methodology into action. Clear, concise, and easy to read, this book skips the theoretical exposition to get right to the point--how can companies use BSC to effectively deploy strategy and drive individual and enterprise performance? You'll find the answers here. The discussion outlines the ways in which firms commonly fail in implementing BSC. These failures can be traced back to common design and implementation flaws: making the process too complicated and focusing on the BSC process rather than the outcome. The discussion will also cover design optimization across a range of key industry sectors. You'll gain expert insight into avoiding these missteps and the practical tools and perspective you need to implement BSC correctly the first time. While the Balanced Scorecard framework is widely accepted and praised, about half of firms that implement it fail to realize the full benefits. The fault lies not with the framework, but with the design, and more importantly--execution. This book gives you the information and tools you need to adopt BSC successfully. Design a BSC that truly and simply reflects your strategy Customize the BSC to reflect your industry's uniqueness Define clear measurements and ownership that suit your strategy Develop a framework for efficient data collection and reporting Implement effective reviews to keep your business on track Use your Balanced Scorecard data to close performance gaps Developed in the early 1990s, the Balanced Scorecard framework has been recognized as one of the most seminal business ideas in the last 75 years. Thousands of companies around the world use BSC to create and maintain a performance-oriented enterprise, yet just as many try and fail. Execution Excellence shows you what you need to know and do to become a BSC success story"-- "Successfully Implementing the Balanced Scorecard is an experience-based, practical, easy-to-read guide on how to get the balanced scorecard right the first time"--