Zichermann, Gabe, 1974-

Game-based marketing : inspire customer loyalty through rewards, challenges, and contests / Gabe Zichermann and Joselin Linder - Hoboken, N.J. : John Wiley & Sons, c2010. - xviii, 220 p. : ill. ; 24 cm.



Foreword / Robin Kent -- Introduction -- The argument for loyalty -- Passive play -- Social networks and leaderboards -- Funware mechanics: point and beyond -- Prizes and games of chance -- The ultimate funware: frequent flyer programs -- Know thy player -- The future of gamers: Generation G -- Motivationing sales with funware: getting employees into the game -- Everyone wins: games in your business.

9780470562231 0470562234

2009044774


Customer loyalty programs
Customer loyalty
Marketing

658.812 ZI GA