TY  - BOOK
AU  - Lewis,Robin
AU  - Dart,Michael
TI  - The new rules of retail: competing in the world's toughest marketplace 
SN  - 9781137279261
U1  - 658.872 LE NE 
PY  - 2014///
CY  - New York
PB  - St. Martin's Press
KW  - Retail trade
KW  - Management
KW  - Technological innovations
KW  - Wholesale trade
KW  - Consumer satisfaction
KW  - BUSINESS & ECONOMICS / Commerce
N1  - Includes bibliographical references (pages 239-243) and index
N2  - "In The New Rules of Retail , industry gurus Robin Lewis and Michael Dart explained how unprecedented consumer power, enabled by technology and globalization, is revolutionizing retail. They warned that survival in these dynamic times called for a business model based on three distinct competencies: preemptive, perpetual distribution; a neurological customer connection; and total control of the value chain. In the years since that book published, many of their predictions have come true. Now, they revisit timeless case studies like Ralph Lauren and Sears, as well as new additions like Trader Joe's, Lululemon, and Warby Parker, to assess how retailers must continue to evolve in the era of e-commerce, data mining, and tiered distribution. They also identify the five current trends that are currently driving consumer demand, including technology integration and channel consolidation, as exemplified by Jeff Bezos at Amazon. This is a fully revised and updated guide from two proven retail prognosticators"--
ER  -