TY  - BOOK
AU  - Press,Irwin
TI  - Patient satisfaction: understanding and managing the experience of care 
T2  - ACHE management series
SN  - 9781567932508 
U1  - 362.1068 PR PA 
PY  - 2006///
CY  - Chicago, IL
PB  - Health Administration Press
KW  - Patient satisfaction
KW  - Physician and patient
KW  - Medical care
KW  - Quality control
N1  - Previous ed. has subtitle: Defining, measuring, and improving the experience of care; Includes bibliographical references
N2  - This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success
UR  - https://uowd.box.com/s/pwm1hp4otarqak79455ek1zyjydfbaqm
ER  -