Business excellence : building high-performance teams and organizations
- London : Bloomsbury Business, 2018.
- xi, 356 p. : 20 cm.
INTRODUCTION 1 The Crux of the Issue 2 Excellence - It Starts with You THE FOUNDATIONS 3 Team Players for Team Games (People) 4 Building the Teams and Organization You Need (Capability) GETTING STUFF DONE 5 From Desire to Outcome (Delivery) 5A Plans and Planning 5B Communicating the Plan 5C Execution 6 Accelerating the Improvement Curve (Learning) OTHER ISSUES 7 Bringing Others on the Journey (Leadership) 8 Missing Sink Holes (Risk) 9 Conclusion
The Business of Excellence uses first-hand experiences from high-performance operations to provide invaluable leadership lessons, as well as offering clear, accessible and practical insights on managing teams in any business environment