TY  - BOOK
AU  - Metti, M. C.
TI  - Service quality management in hospitality and tourism
SN  - 9788126132317
U1  - 647.94 ME SE 
PY  - 2008///
CY  - New Delhi
PB  - Anmol Publications
KW  - Hospitality industry
KW  - Customer services
KW  - Management
KW  - Tourism
UR  - https://uowd.box.com/s/2lwpx5qklixgbsicccrdjgnje9sdlv73
ER  -