Shevat, Amir <br/><br/>
Designing bots :  creating conversational experiences / 
Amir Shevat 
 - Sebastopol, CA :  O'Reilly Media,  c2017. 
 - xv, 328 p. :  col. ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>What are bots? -- Bot types -- Major platforms -- Major use cases -- Bot anatomy -- Branding, personality, and human involvement -- Artificial intelligence -- The conversation -- Rich interactions -- Context and memory -- Bot discovery and installation -- Engagement methods -- Monetization -- Design process overview -- Use case definition and exploration -- Conversation scripting -- Designing and testing -- Bot building overview -- Analytics and continuous improvement -- To infinity and beyond-the future of bots. 
<br/><br/> This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it's for a new consumer service or an enterprise efficiency product. 
<br/><br/><label>ISBN: </label>1491974826 9781491974827 
<br/><br/><label>LCCN: </label>2017471390 
<br/><br/><label>Subjects--Topical Terms: </label><br/>User interfaces (Computer systems)<br/>Human-computer interaction<br/>User-centered system design<br/>Automatic speech recognition<br/>Intelligent agents (Computer software)<br/>Computer programming
<br/><br/><label>Dewey Class. No.: </label>006.454 SH DE