Sherman, Rachel,  1970- <br/><br/>
Class acts :  service and inequality in luxury hotels / 
Rachel Sherman 
 - Berkeley :  University of California Press,  c2007. 
 - xii, 366 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 325-339) and index. 
<br/><br/> Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of.  
<br/><br/><label>ISBN: </label>9780520247819  9780520247826  
<br/><br/><label>LCCN: </label>2006003726 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Customer services--United States<br/>Hotels--Management--United States<br/>Luxuries--Social aspects--United States<br/>Social classes--United States
<br/><br/><label>Dewey Class. No.: </label>647.94068 SH CL