TY  - BOOK
AU  - Sherman,Rachel
TI  - Class acts: service and inequality in luxury hotels 
SN  - 9780520247819 
U1  - 647.94068 SH CL 
PY  - 2007///
CY  - Berkeley
PB  - University of California Press
KW  - Hospitality industry
KW  - Customer services
KW  - United States
KW  - Hotels
KW  - Management
KW  - Luxuries
KW  - Social aspects
KW  - Social classes
N1  - Includes bibliographical references (p. 325-339) and index
N2  - Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of.
UR  - https://uowd.box.com/s/2lwpx5qklixgbsicccrdjgnje9sdlv73
ER  -