TY - ADVS AU - Lilly,John TI - Managing chaos: the mozilla story PY - 2008/// CY - Mill Valley, CA PB - Kantola production KW - Decision making KW - Organizations KW - Strategy N2 - In a rapidly changing global market, companies must develop innovative organizational strategies to capture a competitive edge. Mozilla has figured out how to do this by pushing decision making, accountability and authority to the edges of the organization and beyond. In the process, its Firefox web browser has caputred 20% of worldwide market share with fewer than 200 employees, competing with Microsoft, a company nearly a thousand times larger ER -