TY  - ADVS
ED  - WisdomWare learning company
TI  - Breakthrough listening: essential skills for improving communication and cooperation in your workplace 
PY  - 2010///
CY  - Mill Valley
PB  - Kantola Productions
KW  - Communication in management
KW  - Listening
N1  - 1 x DVD
N2  - "In this video, viewers will learn that listening is always interpretive. That each of us has our cultural and personal history that affects our interpretations. That feelings about status and power can limit our ability to listen, as can changes in our mood. By listening beyond the words and expanding our awareness, we can all become better listeners - and thus, better communicators."--
ER  -