TY  - ADVS
TI  - Sales & services masterclass series: overcoming objections : program 4 
PY  - 2009///
CY  - Australia
PB  - Training Point
KW  - Customer Service
KW  - Sales Skills
N1  - 1 X DVD; A practical eight-part video series to develop sales and service skills. Peter Quarry, psychologist, hosts a panel of experts  Andrew Stuart, co-founder of Hocking Stuart real estate agency, Michael Schiffner, Managing Director of Collective Intelligence sales training consultancy and Gayathri Buur-Jensen a retail sales manager who workshop a myriad of sales and service issues in this series. Each program is packed with examples and techniques and is accompanied by a workbook with activities and handouts  ideal for group training and self development. 1. What Customers Love and Hate 2. Selling Yourself Firsr 3. Presenting With Impact 4. Overcoming Objections 5. Closing the Sale 6. The Phone as Friend 7. Managing Difficult Customers and Complaints 8. Working Constructively in a Sales Team
ER  -