TY  - ADVS
TI  - Listening under pressure: the customer service challenge 
CY  - Mill Valley, CA
PB  - Kantola
KW  - Communication
KW  - Customer Service
KW  - Listening skills
N1  - Running time : 14 mins
N2  - Life is full of distractions, and the work environment is no exception. Especially when you're dealing with customers. It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs and ensuring a positive experience with your organization.In three entertaining and informative stories, you'll learn the right and wrong ways to handle customer service challenges. You'll learn how three specific listening skills can soothe irate customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions. Once you've mastered these crucial skills, great customer service will be second nature
ER  -