TY  - GEN
AU  - Evans,James R.
AU  - Lindsay,William M.
TI  - Managing for quality and performance 
SN  - 9780357442036
U1  - 658.562 EV MA 
PY  - 2019///
CY  - Boston, Ma
PB  - Cengage Learning
KW  - Quality control
KW  - Textbooks
KW  - Total quality management
KW  - Quality assurance
N1  - Includes bibliographical references and index; PHYS143, MGMT949, OPS350
N2  - Packed with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need -- now and throughout your career -- to ensure quality management success
UR  - https://uow.primo.exlibrisgroup.com/permalink/61UOW_INST/ihdge1/alma991003532725406666
ER  -