TY  - BOOK
AU  - Martinez,Mario
AU  - Hobbi,Bob
TI  - Building a customer service culture: the seven ServiceElements of customer success 
SN  - 9781593119355 (pbk.)
AV  - HF5415.5 .M1714 2008
U1  - 658.8/12 22
PY  - 2008///
CY  - Charlotte, N.C.
PB  - Information Age Pub.
KW  - Customer services
KW  - Management
N1  - Includes bibliographical references; Defining customer service -- Profiling the external customer -- From the inside out : internal customers -- Moving beyond sameness -- Make time count, don't count time -- Cycle of services thinking -- Beyond customer expectations -- Putting it all together
ER  -