TY  - BOOK
AU  - Voudouris,Christos
TI  - Service chain management: technology innovation for the service business 
SN  - 9783540755036 (hardcover : alk. paper)
U1  - 658 
PY  - 2008///
CY  - Berlin
PB  - Springer
KW  - Customer services
KW  - Management
N1  - Includes bibliographical references (p. 287-302) and index
UR  - https://uowd.box.com/s/dmffhwgbu973n8yr2q01wnj81h5p1ecs
ER  -