Buying styles : simple lessons in selling the way your customer buys /
Michael Wilkinson ; with Richard Smith, Tierah Chorba, and Lynn Sokler.
- New York : AMA/American Management Association, c2009.
- viii, 150 p. : ill ; 23 cm.
Includes bibliographical references.
Looking for solutions -- Identifying the behaviors we hate from customers -- Recognizing the four basic buying styles -- Selling to your boss -- Identifying the buying styles of others -- Comparing selling styles and buying styles -- Tailoring your sales approach to your customer's buying style -- Recognizing style clashes -- Planning your next steps -- One year later.