TY  - BOOK
AU  - Bateson,Claire
TI  - Retail financial services
SN  - 9781906403294 (pbk.)
U1  - 331.11068/8 
PY  - 2008///
CY  - London
PB  - Global Professional
KW  - Financial services industry
KW  - Customer services
N1  - Includes index
UR  - https://uowd.box.com/s/mluwnb5nlcctmtq98ilqje8t11ii3py9
ER  -