Schmitt, Bernd. <br/><br/>
Customer experience management :  a revolutionary approach to connecting with your customers / 
Bernd H. Schmitt. 
 - New York :  Wiley,  c2003. 
 - xiv, 242 p. :  ill ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 231-233) and index. 
<br/><br/><label>ISBN: </label>0471237744 
<br/><br/><label>LCCN: </label>2003268732 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relationship marketing.<br/>Customer relations.<br/>Customer relations--Management.
<br/><br/><label>LC Class. No.: </label>HF5415.55  / .S35 2003 
<br/><br/><label>Dewey Class. No.: </label>658.8/12