Vandermerwe, Sandra. <br/><br/>
Breaking through :  implementing customer focus in enterprises / 
 Customer focus in enterprises 
Sandra Vandermerwe. 
 - Houndmills, Basingstoke, Hampshire ;  New York :  Palgrave Macmillan,  2004. 
 - xi, 209 p. :  ill ;  24 cm. 
 - Bloomberg professional library .
 - Bloomberg professional library. .
<br/><br/>Includes bibliographical references (p. 191-198) and index. 
<br/><br/><label>ISBN: </label>1403935033 (cloth) 
<br/><br/><label>LCCN: </label>2004042105 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer relations.<br/>Organizational change.<br/>Organizational effectiveness.
<br/><br/><label>LC Class. No.: </label>HF5415.335  / .V36 2004 
<br/><br/><label>Dewey Class. No.: </label>658.8/12