Understanding and managing customers / edited by Isobel Doole, Peter Lancaster, Robin Lowe. - Upper Saddle River, NJ : Financial Times Prentice Hall, 2004. - p. cm. Includes bibliographical references and index. ISBN: 0273685627 (alk. paper) LCCN: 2004056329 Subjects--Topical Terms: Customer services. LC Class. No.: HF5415.5 / .U46 2004 Dewey Class. No.: 658.8/12