McElhaney, Marc.

Aggression in the workplace : preventing and managing high-risk behavior : a crisis management approach to threats of violence and aggressive behavior in the workplace / Marc McElhaney. - Bloomington, Ind. : AuthorHouse, c2004. - xvi, 234 p. : forms ; 24 cm.

Includes bibliographical references (p. 233).

1418461962 (dj : acid-free paper)

2004095922


Violence in the workplace--Prevention.
Violence--Forecasting.
Bullying in the workplace.
Anger in the workplace.
Problem employees.

HF5549.5.E43 / M394 2004