Metters, Richard,  1960- <br/><br/>
Successful service operations management / 
 Service operations management 
Richard Metters, Kathryn King-Metters, Madeleine Pullman. 
 - Mason, OH :  South-Western,  c2003. 
 - xix, 374 p. :  ill ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0324135564 
<br/><br/><label>LCCN: </label>2002073424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Customer services--Management--Case studies.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .M48 2003 
<br/><br/><label>Dewey Class. No.: </label>658.8/12