Lovelock, Christopher H. <br/><br/>
Services marketing :  Australia and New Zealand / 
Christopher H. Lovelock, Paul G. Patterson, Rhett H. Walker. 
 - Sydney :  Prentice Hall Australia,  1998. 
 - xi, 570 p. 
<br/><br/><label>ISBN: </label>0724811230  AUD$62.95 
<br/><br/><label>Publisher. No.: </label> Unishop 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Marketing.--Australia<br/>Service industries--New Zealand--Marketing.<br/>Customer service--Marketing.--Australia<br/>Customer service--Marketing.--New Zealand