McKeen, James D. Making IT happen : critical issues in IT management / James D. McKeen and Heather A. Smith. - Chichester ; Hoboken, NJ : Wiley, c2003. - xvi, 366 p. : ill ; 24 cm. - Wiley series in information systems . - John Wiley information systems series. . Includes bibliographical references and index. ISBN: 0470850876 LCCN: 2003279735 Nat. Bib. No.: GBA2-U2487 Subjects--Topical Terms: Information technology--Management. LC Class. No.: HD30.2 / .M399 2003 Dewey Class. No.: 658.4038