DiVanna, Joseph A. Redefining financial services : the new renaissance in value propositions / Joseph A. DiVanna. - Houndmills, Basingstoke, Hampshire, New York : Palgrave Macmillan, 2002. - xvi, 264 p. : ill ; 24 cm. ISBN: 033399552X (cloth) LCCN: 2002072394 Subjects--Topical Terms: Financial services industry. Dewey Class. No.: 332.1