Kaufman, Ron. <br/><br/>
Service encounters of the third kind  [kit]. 
 Service encounters of the 3rd kind 

 - Singapore :  Ron Kaufman, 
 - [ ] p. 
<br/><br/> 1 video cassette and 1 workbook. 
<br/><br/><label>ISBN: </label> 1250 Dhs 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.<br/>Customer relations.<br/>Relationship.