Kaufman, Ron. <br/><br/>
The secrets of superior service  [videorecording] / 
Ron Kaufman. 
 - Singapore :  Ron Kaufman Active Learning,  1995. 
 - video tape 1 (PAL)  Original video of kit which contains : 2 x videos, 2 x audio cassettes, 1 x booklet + 9 x loose-leaf cards 
<br/><br/><label>ISBN: </label> 1250 Dhs 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service.<br/>Customer relations.<br/>Consumer satisfaction.