TY  - BOOK
ED  - Baldrige National Quality Program
TI  - Criteria for performance excellence: Baldrige national quality program 2004
PY  - 2004///
CY  - Gaithersburg, MD
PB  - Baldrige National Quality Program
KW  - Quality management
KW  - United States
KW  - Quality assurance
KW  - Baldrige National Quality Program
KW  - Total quality management
N1  - TBS955
ER  -