Oakland, John S. <br/><br/>
Total organizational excellence :  achieving world-class performance / 
John S. Oakland. 
 - rev ed. 
 - Oxford :  Elsevier Butterworth Heinemann,  2001. 
 - 271 p. :  ill ;  24 cm. 
<br/><br/> Includes bibliographic references and index. 
<br/><br/>Includes bibliographical references (p. [261]-264) and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0750652713 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Benchmarking (Management)<br/>Leadership.<br/>Teams in the workplace.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .O172 1999