Operations management : meeting customers' demands /
Edward M. Knod, Jr., Richard J. Schonberger.
- 7th ed.
- New York : McGraw-Hill Higher Education, 2001.
- xviii, 714 p. : ill ; 24 cm. + 1 computer laser disc (4 3/4 in.)
Includes bibliographical references and index.
System requirements for accompanying computer disc: Microsoft Windows 95 or higher, and either Netscape Navigator 4.0 or higher, or Microsoft Internet Explorer 4.0 or higher.