Bolstorff, Peter. Supply chain excellence : a handbook for dramatic improvement using the SCOR model / Peter Bolstorff, Robert Rosenbaum. - New York : American Management Association, c2003. - xxvi, 278 p. : ill., maps ; 24 cm. Includes index. ISBN: 0814407307 9780814407301 LCCN: 2002013787 Subjects--Topical Terms: Business logistics--Management. LC Class. No.: HD38.5 / .B64 2003 Dewey Class. No.: 658.7