Jeston, John C. <br/><br/>
Business process management :  practical guidelines to successful implementations / 
John Jeston and Johan Nelis. 
 - 2nd ed. 
 - Burlington, MA, USA :  Elsevier,  c2008. 
 - xxvii, 469 p. :  ill ;  25 cm. 
<br/><br/> Previous ed.: 2006. Includes bibliographical references and index. 
<br/><br/>Introduction  Part I Frequently asked questions     How to demystify BPM     What is Business Process Management(BPM)?     Why is it important to improve business processes before automating them?     When should you do BPM?     What are the main drivers and triggers?     Who should be involved in BPM?     Why are organizational strategy and process architecture important in a BPM implementation?     How do you sell BPM technology to the organization?     What are the critical success factors in a BPM project?     What are the critical implementation aspects of a BPM solution?     Why do you need a structured approach to implementing BPM?  Part II The Framework  Chapter 11 Framework overview     Guidelines of how to use the Framework     Organization Strategy phase     Process Architecture phase     Launch Pad phase     Understand phase     Innovate phase     People phase     Develop phase     Implement phase     Realize Value phase     Sustainable Performance phase     Essentials Introduction     Project Management     People Change Management     Leadership  Part III BPM and the organization     BPM Maturity     Embedding BPM within the organization  Part IV Appendices?tools and techniques   Appendices   Bibliography. 
<br/><br/> Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. in addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture. * A proven step-by-step framework for the Business Process Management practitioner * Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice * New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends. 
<br/><br/><label>ISBN: </label>9780750686563 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Organizational change.<br/>Business planning.