TY - BOOK AU - Hoyle,David TI - ISO 9000 quality systems handbook: using the standards as a framework for business improvement SN - 9781856176842 PY - 2009/// CY - Oxford PB - Butterworth-Heinemann KW - ISO 9000 Series Standards KW - Handbooks, manuals, etc N1 - Previous ed.: 2006. Includes bibliographical references and index; TBS955 N2 - Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business improvement is an essential addition to your quality bookshelf ER -