Granered, Erik,  1967- <br/><br/>
Global call centers :  achieving outstanding customer service across cultures & time zones / 
Erik Granered. 
 - Boston :  Nicholas Brealey International,  2005. 
 - xiv, 206 p. :  ill ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1904838030 
<br/><br/><label>LCCN: </label>2004024909 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers.<br/>Call centers--Management.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HE8788  / .G73 2005 
<br/><br/><label>Dewey Class. No.: </label>658.8/12