Oakland, John S. Pocket guide to TQM : a pictorial guide for managers / TQM John Oakland and Peter Morris. - 2nd ed. - Oxford ; Boston : Butterworth-Heinemann, 1998. - 90 p. : ill ; 19 cm. Rev. ed. of: TQM. 1997. ISBN: 0750639865 LCCN: 98179653 Subjects--Topical Terms: Total quality management--Pictorial works. LC Class. No.: HD62 / .035 1998 Dewey Class. No.: 658.4/013