Social media marketing : the next generation of business engagement /
Dave Evans.
- 1st ed.
- Hoboken, N.J. : Wiley Technology Pub., c2011.
- xix, 388 p. : ill. ; 26 cm.
Social business fundamentals -- Social media and customer engagement -- The new role of the customer -- Build a social business -- The social business ecosystem -- Run a social business -- Social technology and business decisions.
9780470634035 (paper/website) 0470634030
2010034662
Internet marketing. Social media--Marketing. Social marketing. Customer relations.