Evans, Dave, 1956-

Social media marketing : the next generation of business engagement / Dave Evans. - 1st ed. - Hoboken, N.J. : Wiley Technology Pub., c2011. - xix, 388 p. : ill. ; 26 cm.

Social business fundamentals -- Social media and customer engagement -- The new role of the customer -- Build a social business -- The social business ecosystem -- Run a social business -- Social technology and business decisions.

9780470634035 (paper/website) 0470634030

2010034662


Internet marketing.
Social media--Marketing.
Social marketing.
Customer relations.

HF5415.1265 / .E927 2011

658.8/72