Damelio, Robert. <br/><br/>
The Basics of process mapping / 
Robert Damelio. 
 - 2nd ed. 
 - New York :  Productivity Press/Taylor & Francis Group,  2010, c2011. 
 - ix, 173 p :  ill. ;  24 cm. 
<br/><br/>Overview -- Thinking about work -- Why map a process? -- Rel.map -- CFPM -- Flowchart -- 7 principles to improve flow. 
<br/><br/><label>ISBN: </label>9781563273766 (acid-free paper) 
<br/><br/><label>LCCN: </label>2010006278 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Work design.<br/>Flow charts.<br/>Organizational effectiveness.
<br/><br/><label>LC Class. No.: </label>T60.8  / .D36 2011 
<br/><br/><label>Dewey Class. No.: </label>658.5/4