Whalen, D. Joel. The professional communications toolkit / Professional communications D. Joel Whalen with Tina M. Ricca. - Thousand Oaks, Calif. : Sage Publications, c2007. - xviii, 284 p. : ill. ; 26 cm. Includes bibliographical references (p. 263-274) and index. ISBN: 1412927161 9781412927161 (pbk.) LCCN: 2006021551 Subjects--Topical Terms: Business communication. LC Class. No.: HF5718 / .W468 2007 Dewey Class. No.: 658.4/5