@book{19624, author = {Besterfield, Dale H.}, title = {Quality improvement /}, publisher = {Prentice Hall,}, year = {c2013.}, address = {Upper Saddle River, N.J. :}, edition = {9th ed.}, note = {Formerly titled Quality Control.}, url = {https://uow.primo.exlibrisgroup.com/permalink/61UOW_INST/otb3u8/cdi_askewsholts_vlebooks_9781292035505} }