Slack, Nigel. Operations and process management : principles and practice for strategic impact / Nigel Slack ... [et al.]. - Harlow, England ; New York : Prentice Hall/Financial Times, 2006. - xxiii, 531 p. : col. ill. ; 28 cm. + 1CD-ROM (4 3/4 in.) Includes bibliographical references and index. ISBN: 0273684264 (hardback) LCCN: 2005052681 Subjects--Topical Terms: Manufacturing processes.Process control. LC Class. No.: TS183 / .O64 2006 Dewey Class. No.: 658.5