Total quality management / 
Dale H. Besterfield ... [et al.]. 
 - 3rd ed. 
 - Upper Saddle River, N.J. :  Prentice Hall,  2003. 
 - xi, 640 p. :  ill ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 631-633) and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0130993069 
<br/><br/><label>LCCN: </label>2002074916 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T6792 2003 
<br/><br/><label>Dewey Class. No.: </label>658.4/013