TY - BOOK AU - Besterfield,Dale H. TI - Total quality management SN - 0130993069 AV - HD62.15 .T6792 2003 U1 - 658.4/013 21 PY - 2003/// CY - Upper Saddle River, N.J. PB - Prentice Hall KW - Total quality management N1 - Includes bibliographical references (p. 631-633) and index; MDP ER -