Summers, Donna C. S.
Quality management : creating and sustaining organizational effectiveness /
Donna C.S. Summers.
- Upper Saddle River, N.J. : Pearson Prentice Hall, c2005.
- xii, 409 p. : ill ; 25 cm.
Includes bibliographical references (p. 392-400) and index.
0132626438
2003068998
Total quality management.
Quality control.
Organizational effectiveness.
HD62.15 / .S85 2005
658.4/013