Be our guest : perfecting the art of customer service / by Disney Institute with Theodore Kinni ; foreword by Robert A. Iger. - revised and updated ed. - New York : Disney Editions, c2011. - xvi, 208 p. : ill. ; 24 cm. Includes bibliographical references and index. ISBN: 9781423145844 (alk. paper) LCCN: 2011023545 Subjects--Corporate Names: Disney Institute. Subjects--Topical Terms: Amusement parks--Customer services--Florida--Orlando. Subjects--Geographic Terms: Walt Disney World (Fla.) LC Class. No.: GV1853.3.F62 / W3417 2011 Dewey Class. No.: 791.06875924