TY - BOOK AU - Fitzsimmons,James A. AU - Fitzsimmons,Mona J. AU - Bordoloi,Sanjeev AU - Fitzsimmons,Mona J. AU - Bordoloi,Sanjeev TI - Service management: operations, strategy, information technology T2 - The McGraw-Hill/Irwin series operations and decision sciences SN - 9781259010651 U1 - 658 PY - 2014/// CY - New York PB - McGraw-Hill KW - Service industries KW - Management N1 - Includes index; TBS953 OPS953 UR - https://uowd.box.com/s/fhyukr7nyo7r3mp5k7hn00la3ey2lzxr ER -