Quality management for organizational excellence : introduction to total quality /
David L. Goetsch, Stanley B. Davis.
- 7th ed.
- Upper Saddle River, N.J. : Pearson Education Inc., c2013.
- xii, 456 p. : ill. ; 28 cm.
- Always learning .
"Pearson international edition"--Cover.
Includes bibliographical references and index.
This practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity - thereby continually improving both performance and competitiveness.